Bright Cat FAQs
Welcome to the Bright Cat FAQs — your guide to how I work, what I offer, and how I support small businesses with marketing and tech.
Got questions? You’re in the right place.
This page covers how I work, what I offer, and what to expect when you choose Bright Cat for your marketing or tech support.
Working With a Virtual Assistant
What is a Virtual Assistant?
A Virtual Assistant (VA) supports your business by taking on tasks that eat up your time or drain your energy. We focus on marketing, tech and digital organisation, so you can spend more time running your business — or doing the things you enjoy.
Whether you need help with email marketing, automations, admin, content, or general business support, we’re here to make your day-to-day work easier.
What are the benefits of working with a Virtual Assistant?
A VA helps you save time, reduce overwhelm, and stay organised. Many business owners spend hours on small tasks that stop them from focusing on growth.
When we take those tasks off your plate, you gain time, clarity and breathing space.
As a result, you can prioritise the work that actually moves your business forward.
What kind of work will you do as my Virtual Assistant?
We handle a wide range of marketing and tech tasks.
This includes:
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calendar and inbox support
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CRM setup and management
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document creation
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content organisation
But our real speciality is marketing and technology.
We can help with:
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email sequences and automations
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landing pages and lead magnets
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website updates
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basic SEO
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funnel creation
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marketing strategy
If it’s digital, there’s a strong chance we can help.
Why is social media management separate from VA work?
Social media work naturally includes content creation, strategy and planning — which goes beyond the typical VA role.
Because of this, we treat social media management as its own service, with its own structure and pricing.
This keeps everything clearer and ensures you get the right level of support.
Which social platforms can you manage?
We currently support:
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Facebook
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LinkedIn
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Instagram
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TikTok
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Pinterest
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Twitter/X
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YouTube
If you need help with a platform not listed here, let us know. We have a brilliant network of specialists we can bring in.
Do you offer done-for-you content creation?
Yes — through our Social Media Pick & Mix, Video to Visibility, and Podcast Post-Production packages.
You choose what you need, and we create it for you.
Can you support me even if I’m “bad at tech”?
Absolutely.
Many of our clients feel exactly the same way.
We’re happy to walk you through tech step-by-step on Zoom and explain things clearly — no jargon, no judgement.
Do you work with neurodivergent or chronically ill business owners?
Yes — many of our clients are neurodivergent, chronically ill, or simply have fluctuating energy levels.
Jo’s a spoonie herself, so fully understands the need for flexibility, clear communication, and pressure-free support.
We’re happy to work in a way that fits your needs, energy, and accessibility.
How We Work Together
What is the best way to brief you on tasks?
Whatever works for you.
You can brief us by email, Zoom, Loom videos or a project management tool.
Clear instructions help us complete tasks quickly and accurately.
After receiving your request, we’ll confirm the details, outline the work involved and give you a time estimate.
Once you approve it, we get started.
How do you track your time?
We use Toggl to track time for all VA tasks. You’ll always receive an estimate before work begins, so you know what to expect.
How fast do you work?
We aim to work efficiently, but quality always comes first.
You’ll see clear timelines in your statement of work, so there are no surprises.
If you need someone who rushes, we’re probably not the right fit.
If you want someone who gets things done properly, you’re in the right place.
Do you offer urgent or last-minute support?
Sometimes.
If our schedule allows it, we can take on urgent work.
We prefer at least 48 hours’ notice, but if something truly can’t wait, we may be able to help.
Same-day requests include an additional £25 per hour urgency fee.
Will you come into my office to offer support?
Bright Cat is a remote-only service.
We offer remote support so we can work with more clients and stay flexible.
Working remotely has never affected the quality of the results we deliver.
What tools do you work with?
A lot!
We work with WordPress, Divi, Elementor, MailerLite, Mailchimp, MemberPress, Canva, Trello, Monday, HubSpot, Riverside, Kit, ThriveCart, Adobe tools, and many more.
If you’ve got a tool we haven’t used, we’ll learn it — quickly.
Packages, Pricing & Payments
How much do your services cost?
Our pricing is designed to be clear, flexible, and accessible for small businesses — with options for one-off projects, monthly support, and ongoing retainers.
Here’s a quick overview:
✔ Virtual Assistant & Marketing Tech Support
Ad-hoc support is £60 per hour, with discounted rates available when you book monthly hour blocks (5, 10, 15 or 20 hours).
✔ Social Media Pick & Mix Packages
Each module is individually priced so you only pay for what you need — starting from £150.
✔ Video, Podcast, and Website Services
These are packaged services with set pricing, all listed in detail on their respective pages.
If you’re not sure which option fits best, we’re always happy to walk you through it.
Book a free call and we’ll figure out the most cost-effective choice for your needs.
How do payments work?
Retainers are paid in advance via bank transfer.
Invoices for the next month go out on the 25th and are due by the 1st.
Work pauses if the invoice isn’t paid on time.
For project work, payments may be split — but at least 50% is always due upfront.
What if I run out of hours?
We’ll let you know before that happens.
You can choose to top up, and extra hours are billed at your current package rate on the next month’s invoice.
Do unused VA hours roll over?
Generally, no — it’s a use-it-or-lose-it model.
However, exceptions can be made for emergencies, illness or situations outside your control.
If we’re unable to deliver your hours due to illness, they will also roll over for one month.
Policies, Contracts & Confidentiality
Do you sign NDAs or confidentiality agreements?
Yes.
All clients sign contracts and data protection agreements before work begins, and we’re always happy to sign your NDA as well.
Do you require long-term contracts?
Nope! Most services are month-to-month or project-based.
If you want ongoing support, we’ll choose a package that suits you — but you’re never locked into long contracts.
You just have to give us a months’ notice if you want to leave.
Getting Started
What’s the process for getting started?
Everything begins with a free discovery call.
During the call, we chat about your needs, preferred working style and any current challenges.
After that, we’ll send a contract outlining the support that works best for you.
When you’re happy with the plan, we get started.
Can you help me choose the right package?
Absolutely. If you’re not sure what you need, just book a free call and we’ll talk you through the options based on your goals, budget, and bandwidth.
How do I get started?
Simple — book a free call.
We’ll check the fit, discuss your needs and answer your questions, so you feel comfortable before committing to anything.
Still Have Questions?
If the Bright Cat FAQs didn’t answer your question, feel free to book a call and we’ll chat it through.
or
Send an email and we’ll get back to you ASAP.
Your business deserves support that’s flexible, friendly, and designed around your energy — let’s chat about what you need.